Membership
Membership benefits
There are many benefits to joining SOCAP in Europe. Just some of these are listed below. Most importantly our member driven approach and the specific individual support offered by our voluntary Board allow us to help you to get the best from your SOCAP in Europe membership. You tell us your needs, and we will do our best to meet them. For this reason the list of benefits of SOCAP membership is continually expanding.
Information and knowledge
• Customer service news updates – daily updates of all the latest customer service news from across the industry.
• SOCAPiE newsletter – a bi-monthly email newsletter to all members on all aspects of customer service with information on what’s new, what’s on and what’s hot.
• Access to the Members Area of the SOCAPiE website - online access to information for Members
Forums and other networking activities
• SOCAPiE Customer Service Forums - nationwide programme of events throughout the year offering opportunities for learning, networking and sharing best practice with other members and industry experts
• SOCAPiE Study Visits - opportunity to participate in specially organised visits open only to SOCAPiE members
• Partner Member Directory - an online directory of Partner Members showing what they do with a link to their website.
Assessment and Accreditation
• SOCAPiE Service Excellence Audit discount- an online survey of staff to produce an Audit of your commitment to the practices that lead to service excellence.
• Putting the Customer First discount - the National Standard for Customer Service
• Something4Everyone Benchmarking discount - an empathy measurement and benchmarking tool to inform how your people's attitudes and behaviours make customers feel, or how you are performing relative to competitors
• Training Accreditation - Accreditation for an organisation’s own internal customer service training that meets the national standards.
Organisational and Professional Development
• SOCAPiE Business School discount- a rich prospectus of online and face-to-face courses and programmes designed to enhance an organisation’s customer service capability
• SOCAPiE Conference and Convention discount - the must-attend networking and learning event on the annual calendar with star speakers and varied breakout sessions
• SOCAPiE JobsBoard - Niche customer service online jobs board advertising vacancies and displaying CVs
• SOCAPiE Selector - An online psychometric test for applicants to customer service roles.
Professional Benefits
• Designatory Letters - Eligibility to use approved professional body designatory letters after your name
• Attendance at General Meetings - The main governance meetings of SOCAPiE
• SOCAPiE Board and Consultation Forums - The senior governance body of SOCAPiE and its consultative forums
• SOCAPiE logo - SOCAPiE logo for display on your website or stationary.
More information can be downloaded:
The Membership Guide to SOCAPiE gives details of the full range of membership benefits.
The Membership Benefits document gives details of the benefits applicable to each membership category.
| Attachment | Size |
|---|---|
| Membership Guide to SOCAPiE Updated Feb 2012.doc | 842 KB |
| Membership Benefits SOCAPiE Updated Feb 2012.doc | 810 KB |
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