Professional Development

SOCAPiE offers customer service training graduates the opportunity to be formally recognised by their professional body. This recognition follows completion of an approved training programme and allows graduates to use the designatory letters MSoCAP for as long as they remain members of SOCAPiE.

Eligibility of Qualifications

There are a number of Awards and qualifications that are recognised by SOCAPiE as being eligible for individual, qualified SOCAPiE membership and the right to use the designatory letters MSoCAP.

The current list of eligible awards/qualifications is:

1. National Vocational or Scottish Vocational Qualifications in customer service at Level 2+

2. UK Customer Service Apprenticeships

3. UK Contact Centre Apprenticeships

4. Awards granted by the Institute of Customer Service

5. Qualifications approved by the SOCAPiE Business School

6. Internal organisational training and development programmes approved by SOCAPiE

7. Qualifications containing a significant proportion of customer service

8. Any other qualification recognised by SOCAPiE